Terms and Conditions for Carlospin Online Casino

1. Acceptance of Terms

1.1 Binding Agreement

By accessing and using the Carlospin online casino website, mobile application, and all associated services (collectively, "the Platform"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms"). These Terms constitute a legally binding agreement between you ("Player," "User," or "you") and Carlospin B.V., a licensed gaming operator incorporated under the laws of Curaçao ("Company," "we," "us," or "our").

1.2 Amendments to Terms

We reserve the right to modify these Terms at any time, with or without notice. Any changes will be effective immediately upon publication on the Platform. Your continued use of Carlospin following the posting of revised Terms means you accept and agree to the changes. We recommend reviewing these Terms regularly to stay informed of any updates. If you do not agree with any modification, you must cease using the Platform immediately.

1.3 Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Responsible Gambling Policy, and any additional rules posted on the Platform, constitute the entire agreement between you and Carlospin regarding your use of our services and supersede all prior agreements, understandings, and negotiations, whether written or oral.

2. Player Eligibility and Age Verification

2.1 Minimum Age Requirement

By registering an account with Carlospin, you represent and warrant that you are at least eighteen (18) years of age or the legal age of majority in your jurisdiction, whichever is greater. Players under the age of 18 are strictly prohibited from using our Platform or engaging in any gambling activities. We do not knowingly permit minors to access our services, and any accounts identified as belonging to individuals under 18 will be immediately closed, with all funds forfeited.

2.2 Legal Jurisdiction

You confirm that you are accessing the Platform from a jurisdiction where online gambling is legally permitted and where Carlospin holds appropriate licensing and regulatory approval. You assume full responsibility for ensuring that your participation in gaming activities complies with all applicable local, state, and national laws and regulations in your jurisdiction.

2.3 Netherlands Players

Players residing in or accessing the Platform from the Netherlands must be aware that Carlospin operates under a Curaçao gaming license. While we welcome players from the Netherlands, we do not hold a Dutch gambling license from the KSA (Kansspelautoriteit). Dutch players acknowledge and accept that gaming with Carlospin is conducted under international gaming jurisdiction. Players from the Netherlands must comply with Dutch gambling laws and regulations and assume all legal responsibility for their participation.

2.4 Restricted Jurisdictions

Players from certain jurisdictions are prohibited from accessing or using the Carlospin Platform, including but not limited to: the United States of America, France, Spain, and other countries where gambling is restricted or prohibited by law. We implement geographical restrictions and reserve the right to deny access or close accounts of players accessing from restricted territories.

2.5 Prohibited Occupations

Certain individuals are prohibited from opening accounts, including employees of licensed gaming operators, gaming regulators, and other individuals in conflict-of-interest positions. We reserve the right to request proof of eligibility.

3. Account Registration and KYC Verification

3.1 Registration Requirements

To access the full features of Carlospin, you must create an account by providing accurate, complete, and truthful information. Registration information must include your full legal name, date of birth, residential address, contact details (email and telephone), and other information as requested by the Platform. You are responsible for maintaining the accuracy and currency of all registration information.

3.2 Account Security and Credentials

You are solely responsible for maintaining the confidentiality of your login credentials, password, and any access codes provided. You agree not to share your account details with any third party. You are fully liable for all activities conducted under your account, whether authorized by you or not. You must immediately notify us of any unauthorized access or security breach.

3.3 Know Your Customer (KYC) Verification

As part of our commitment to responsible gambling and anti-money laundering (AML) compliance, all players must undergo KYC verification. You authorize Carlospin to request and verify personal identification documents, including but not limited to:

• Government-issued photo identification (passport, driver's license, national ID card)
• Proof of residence (utility bills, bank statements, rental agreements, not more than three months old)
• Source of funds documentation for deposits
• Additional documentation as required for AML and fraud prevention purposes

3.4 Verification Timeline

Players may be required to complete KYC verification before withdrawing funds from their account. We reserve the right to request additional documentation at any time. Failure to provide requested documentation within thirty (30) days may result in account suspension or closure.

3.5 Accuracy and Truthfulness

You warrant that all information provided during registration and verification is accurate, current, and truthful. Providing false, fraudulent, or misleading information is strictly prohibited and may result in immediate account closure, forfeiture of funds, and potential legal action.

4. Bonus Terms and Wagering Requirements

4.1 Welcome Bonus

Carlospin offers promotional welcome bonuses to eligible new players. Any welcome bonus is credited to your account upon first qualifying deposit and is subject to the terms outlined in the specific promotion. Bonuses are intended to enhance your gaming experience and are subject to strict conditions and restrictions.

4.2 Wagering Requirements (35x)

All bonus funds, free spins, and promotional credits are subject to a 35x (thirty-five times) wagering requirement. This means you must wager the bonus amount thirty-five times before you are eligible to withdraw any winnings derived from the bonus or related free spins.

Example: If you receive a €100 bonus, you must place bets totaling €3,500 (€100 × 35) before bonus funds can be withdrawn.

4.3 Eligible Games for Wagering

Not all games contribute equally to wagering requirements. Slots contribute 100% of wagers toward the requirement, table games contribute between 10-25%, and live casino games contribute between 5-15%. Carlospin reserves the right to modify game weightings and will provide current information on the Platform.

4.4 Bonus Expiration

All promotional bonuses and free spins expire seven (7) days from the date of issue unless otherwise specified in the promotion details. Unused bonuses will be automatically forfeited upon expiration.

4.5 Bonus Abuse and Forfeiture

Carlospin reserves the right to withhold bonuses and confiscate associated winnings if we determine that bonus abuse has occurred, including:

• Systematic betting of minimum amounts to clear bonuses
• Depositing and immediately withdrawing bonuses without genuine play intention
• Exploiting bonus offers in violation of the spirit of these terms
• Collusion with other players to abuse bonus offers

5. Payment Policies and Withdrawal Limits

5.1 Deposit Methods

Carlospin accepts deposits through various payment methods, including but not limited to:

• Credit and debit cards (Visa, Mastercard)
• Electronic wallet services (Skrill, Neteller)
• Bank transfers
• Cryptocurrency (where legally permitted)
• Other methods as advertised on the Platform

5.2 Deposit Limits

You may set personal deposit limits to encourage responsible gambling. Deposits are processed in real-time or within 24 hours, depending on the payment method used. Carlospin is not responsible for delays caused by payment service providers or financial institutions.

5.3 Withdrawal Methods and Limits

Withdrawals must be made to the same payment method used for the original deposit ("Withdrawal Matching Rule"). This policy is implemented to prevent fraud and money laundering. Exceptions may be made at Carlospin's discretion.

5.4 Minimum and Maximum Withdrawal Amounts

• Minimum withdrawal: €10 (or currency equivalent)
• Maximum withdrawal: €50,000 per calendar month, or such limit as specified in your account
• Daily withdrawal limits may also apply and will be displayed in your account settings

5.5 Withdrawal Processing Times

Standard withdrawal processing times are as follows:

• E-wallets: 1-2 business days
• Credit/debit cards: 3-5 business days
• Bank transfers: 3-7 business days
• Cryptocurrency: 1-2 business days (plus blockchain confirmation time)

Carlospin makes reasonable efforts to process withdrawals promptly; however, we are not responsible for delays caused by payment service providers, banks, or blockchain networks.

5.6 Withdrawal Restrictions

You may not withdraw funds if:

• Your account has not completed KYC verification
• Bonus wagering requirements have not been satisfied
• There are outstanding disputes or investigations
• Funds are subject to legal hold or regulatory requirement
• Withdrawal would violate anti-money laundering obligations

5.7 Currency Conversion

Deposits and withdrawals may be subject to currency conversion charges imposed by payment service providers. Carlospin is not responsible for these third-party fees.

6. Prohibited Behavior and Multi-Accounting

6.1 Prohibited Conduct

Players agree not to engage in the following conduct:

• Using the Platform for illegal purposes or in violation of applicable law
• Engaging in fraud, deception, or misrepresentation
• Attempting to manipulate or exploit technical systems
• Colluding with other players or employees to gain unfair advantage
• Using automated software, bots, or scripts to access or play games
• Engaging in any form of cheating, hacking, or unauthorized access
• Money laundering, terrorist financing, or sanctions evasion
• Engaging in abusive behavior toward staff or other players
• Harassment, threats, or defamatory conduct
• Attempting to reverse or dispute legitimate charges
• Operating unlicensed gambling services in conjunction with our Platform

6.2 Multi-Accounting Prohibition

Players are strictly prohibited from opening multiple accounts with Carlospin. Multi-accounting is considered a serious violation and includes:

• Creating duplicate accounts using the same or different personal information
• Operating accounts on behalf of another person
• Using family members' names or identities to create multiple accounts
• Using different payment methods to obscure multi-accounting

Consequences of Multi-Accounting: All related accounts will be immediately closed, all funds will be forfeited, and the player may be reported to relevant authorities and gaming regulators.

6.3 Detection and Investigation

Carlospin employs sophisticated monitoring systems to detect prohibited behavior and multi-accounting. We analyze IP addresses, device identifiers, payment methods, geolocation data, behavioral patterns, and other factors to identify violations. We reserve the right to investigate any suspicious account activity.

6.4 Collusion and Bonus Abuse

Players who collude to abuse bonuses, manipulate odds, or engage in unfair practices will have their accounts permanently closed and may face legal action. All winnings from collusive play will be forfeited.

7. Account Suspension and Closure

7.1 Suspension Rights

Carlospin reserves the right to suspend your account immediately and without notice if:

• You violate these Terms and Conditions
• We suspect fraudulent, illegal, or suspicious activity
• You engage in multi-accounting or bonus abuse
• Your account is subject to investigation
• Required by legal authority or regulatory requirement
• You self-exclude under responsible gambling policies

7.2 Account Closure by Player

You may request account closure at any time by contacting our customer support team. Your account will be closed within five (5) business days, and any remaining funds will be refunded to your registered payment method.

7.3 Permanent Closure

In cases of serious violations, including fraud, money laundering, or repeated prohibited conduct, Carlospin may permanently close your account with no opportunity for reinstatement. All funds will be forfeited.

7.4 Responsible Gambling Self-Exclusion

Players struggling with gambling addiction may request voluntary self-exclusion. Upon request, your account will be suspended for a minimum of six (6) months, during which time you may not deposit, wager, or access gaming features. Self-exclusion is binding and cannot be reversed during the exclusion period except in exceptional circumstances.

7.5 Return of Funds Upon Closure

Upon account closure for any reason (suspension, termination, or player request), any remaining account balance will be refunded to the player's registered payment method within thirty (30) days, provided no investigations are pending.

8. Intellectual Property Rights

8.1 Ownership of Platform Content

All content on the Carlospin Platform, including but not limited to software, games, graphics, logos, trademarks, service marks, designs, text, images, audio, video, and all other creative materials, is the exclusive property of Carlospin or its licensed partners. This content is protected by international copyright, trademark, and intellectual property laws.

8.2 License Grant

We grant you a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial gambling purposes only. This license does not permit you to:

• Copy, reproduce, or distribute any Platform content
• Reverse-engineer, decompile, or disassemble software
• Create derivative works based on Platform content
• Use content for commercial purposes
• Remove or alter copyright, trademark, or proprietary notices
• Republish or redistribute content without written permission

8.3 Trademark Use

The Carlospin name, logo, and all related trademarks are registered trademarks of Carlospin B.V. Unauthorized use of these marks is strictly prohibited and may result in legal action.

8.4 Third-Party Content

Certain games, software, and content are licensed from third-party providers, including game developers and software suppliers. These third parties retain all intellectual property rights in their respective content. Your use of such content is governed by the terms of the license between Carlospin and the third-party provider.

8.5 User-Generated Content

If you submit any content, feedback, suggestions, or other information to Carlospin (collectively, "User Content"), you grant Carlospin an irrevocable, worldwide, royalty-free license to use, modify, reproduce, and distribute such content without compensation or attribution.

9. Dispute Resolution

9.1 Complaint Procedure

If you have a complaint or dispute regarding your account, gaming experience, or any Carlospin service, you must submit a detailed written complaint to our customer support team within thirty (30) days of the incident giving rise to the complaint.

Contact Information:

• Email: [email protected]
• Player Support: [email protected]

9.2 Internal Resolution

Carlospin will acknowledge receipt of your complaint within forty-eight (48) hours and will investigate the matter thoroughly. We will provide a substantive response within fourteen (14) days of receiving the complaint. Our response will include:

• A full explanation of our findings
• Justification for any action taken
• Details of any remedies offered
• Information about escalation procedures if you remain unsatisfied

9.3 Escalation to Regulatory Authority

If you remain dissatisfied after our internal resolution process, you have the right to escalate your complaint to the Curaçao eGaming Authority (CEA), the regulatory body that licenses Carlospin.

Curaçao eGaming Authority:

• Website: www.curacao-egaming.com
• Email: [email protected]

9.4 Alternative Dispute Resolution

Carlospin is committed to alternative dispute resolution (ADR). For disputes that cannot be resolved through our internal process, you may request mediation or arbitration as follows:

Arbitration: Any dispute arising from these Terms or your use of the Platform that cannot be resolved through negotiation shall be submitted to binding arbitration administered by an independent arbitrator in accordance with the rules of the International Chamber of Commerce (ICC). Arbitration shall be conducted in English and shall be held in a neutral jurisdiction.

9.5 Limitation of Claims

You agree that any claim, demand, or cause of action arising from these Terms or your use of the Platform must be brought within one (1) year of the event giving rise to the claim, or it will be permanently barred.

9.6 Dispute Investigation

During dispute investigation, Carlospin may place a hold on disputed funds. Such holds will remain in place for up to ninety (90) days pending investigation conclusion. We reserve the right to request additional documentation and information from the player to assist in resolving disputes.

10. Governing Law and Jurisdiction

10.1 Applicable Law

These Terms and Conditions, your use of the Carlospin Platform, and all related disputes shall be governed by and construed in accordance with the laws of Curaçao, without regard to its conflicts of law principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

10.2 Jurisdiction and Venue

By agreeing to these Terms, you irrevocably consent to the exclusive jurisdiction of the courts of Curaçao for the resolution of any disputes. However, we may pursue legal action against you in any jurisdiction where you reside or where assets may be located to enforce these Terms or collect amounts owed.

10.3 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed, and the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.

10.4 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. Any waiver must be made in writing and signed by an authorized representative of Carlospin.

10.5 Assignment

These Terms cannot be assigned, transferred, or delegated by you without our prior written consent. Any attempt to do so is void. Carlospin may assign these Terms to any successor, affiliate, or purchaser of our business without notice.

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Last Updated: January 2024

Carlospin B.V.

Curaçao Gaming License

[email protected]